Tire Shop & Auto Repair in Reno, NV 89502

Great service!

I own an Audi Q7 and had visited our local Audi dealer for a scheduled fix on a trim piece. I came away with an unsolicited estimate of needed repairs and tire replacement. The car is out of warranty so I took it to Big Brand for a tire estimate and review of Audi’s recommended repairs. Kenny thoughtfully reviewed Audi’s estimate and looked for any possible recalls. He then reviewed each line item with me and I was confident leaving my car in his care. The diagnosis reflected that Audi had misspoke regarding a big and costly repair and I drove away the next day knowing my car was road ready and safe. The experience prompted my husband to bring his out of warranty Jeep Grand Cherokee to the shop as well and we look forward to doing business with Kenny and Craig in the future

Super nice team and helped me with changing all my tires last minute! Grateful they were able to take me and they did a very good job-will definitely come back and highly suggest!

I had such an exceptional experience at Big Brand Tire & Service. From the moment I walked in, the customer service was genuinely top-tier—welcoming, attentive, and incredibly professional without feeling pushy. The entire team was so kind and made me feel completely taken care of throughout the process. They explained everything clearly, worked efficiently, and went above and beyond to make the experience smooth and stress-free. It’s rare to find a place that combines expertise with such a warm, friendly atmosphere. I left feeling confident in the service I received and truly appreciated as a customer. Highly recommend to anyone looking for honest, high-quality service—I’ll absolutely be coming back for routine maintenance!

Great experience even though they seemed short handed for the amount of customers. We were in a pretty big bind tire wise, and they went above and beyond finding tires to replace those no one had, no one! I called every store in Reno, including them. But, they researched such a close match that worked great and got us back on our trip. Very grateful to this team on Sat. 4/25/26. Thank you, we got home safely.

Great experience with the team working 4/25/26. Wife and I were traveling and developed a flat tire issue 30 miles outside Reno. Further look at the tire showed it was due to wear and not a simple swap to the spare as it was evident on the opposite rear tire was soon doomed as well. I dropped the ball on the awareness of their condition as it wasn't easily visible. Being a Mercedes with probably half their vehicles using this tire size, not one tire shop in Reno, including Mercedes Reno, had the tires we needed. I contacted Big Brand as a last call for help to see if a tire size so near our need (that they had in stock) and willing to see if it would safely fit and solve our issue. We had AAA drop us there. What a life saver, as we were days away from any shipped tires of its size. Tires on, and all computer responses to the tires were good. We were on our way. It wasn't just a temporary solution. The tires are a top brand and fit perfectly. Thanks guys for the extra mile, thinking past the one size only will work, and going against the norm.

This place is amazing, can’t say enough good things, highly recommended and did not disappoint. These guys went above and beyond. A+!

Everyone I came in contact with was professional, knowledgeable, honest and kind. John worked with my warranty company and handled all the quirks. He communicated every step along the way, found discounts that applied to the work that was being done, and I felt confident with leaving my car there. I had been looking for a new car shop. I have now found it and will be a returning customer, and one that tell others about my experience. Thanks Guys!

Very friendly and efficient. Best customer service in Reno Tire shops, hands down.

Fast, friendly service. I returned here for my oil change because they had fixed a tire for me for free about 6 months ago. Get service and mechanic personnel.