Tire Shop & Auto Repair in Concord, CA 94520

This was my first time at Big Brand Tires & Service. I needed to bring in my truck for a tire repair. I made an appointment online, which was super simple. Jim was the person that helped me once I arrived. It was pretty busy and phone was constantly ringing. Jim was taking care of everything as quickly and calmly as possible. Once it was my turn he told me it would take a couple hours to do the repair. He explained that he was under staffed today and it normally wouldn't take this long. I understood and came back a couple hours later. When I got back he recognized me and told me it will be ready in a few more minutes, which was fine with me. I waited for about 10 more minutes and Jim called me up and told me it was ready. He again apologized for the wait and gave me me the key card to my vehicle. They not only fixed the damaged tire. They also rotated and added air to the other tires as well. I was definitely pleased with their service and will be a customer again in the future!

(Translated by Google) Excellent (Original) Excelente

Brought my volvo in for an inspection and tire rotation. They were SO efficient, kind, thorough and there was none of the typical pushy, upselling you experience at so many other shops, which I appreciate so much. I will be back and will definitely make this place my go-to shop. Thank you so much guys! P.S. TIP YOUR MECHANICS!

Love this place, Sonny and Jim are amazing!

Jim was a pleasure doing business with.

Excellent service and competitive prices. I would recommend.

Great service by everyone here. I definitely recommend bringing your vehicle here.

honest stuff free repaired tire and rotation good jobs👍

Absolutely amazing service! I called on a Sunday during Labor Day weekend because one of my tires wasn’t accepting air, and I was worried I’d have to spend hours dealing with it. I called another tire shop first and was told it would take about two hours and cost $45. Then I called here, and Sonny told me they were closing at 4 but that if I brought my car in, they’d take care of it for me. When I asked how much it would cost, he said, “Nothing, we’ll just do it for you.” I drove over, and Sonny and Jaylin had everything taken care of in about 10 minutes. They were incredibly kind, helpful, and professional. They even told me that anytime I need air in my tires, I can just bring my car by and they’ll take care of it instead of going to a gas station. This is how you earn a customer for life. I will absolutely come back here when I need tires or service in the future. Thank you, Sonny and Jay, for making my Sunday so much easier! Highly recommend.

They were fast , very nice and the customer service is excellent